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After Sales
After Sales

After Sales

Find the answers

Post Performance
Post Performance

Post Performance

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Venue Information
Venue Information

Venue Information

All the world's a stage...

Buying Tickets
Buying Tickets

Buying Tickets

All the info you need

Here you'll find our answers to all your needs once you've made a purchase from us. Please note, this is only for tickets bought through us. If you used another website, please contact their customer support center for further help.

  • Your confirmation email
  • Track your order
  • Cancellations or lost tickets

Confirmation Email

Once you've made a purchase with us, you'll receive an email within a few minutes confirming your purchase to the email address you supplied. If you wish to change this email, please call our customer center and they'll help you with that.

Hey, I didn't get my confirmation email yet, what's up with that?

If your email didn't show up in your inbox, you can:

Check your spam box - sometimes your email provider will filter new emails, marking them as spam. It's always a good idea to check here first.

Make sure you used the right email - Everyone has multiple emails nowadays, be sure to check all the addresses you use in case you provided one of those emails instead.

If you've taken these steps and your email still hasn't shown up, please take a second to gather any information you have associated with the order, booking reference, show, venue, date of show, date of purchase etc and give us a call on 844-765-8432 and we'll help you get to the bottom of the mystery!

Order Status

What is going on with my order?

Check the status of your order by using our handy ticket tracker. If your question is pressing, please call us up on 844-765-8432.

Cancellations and lost or stolen tickets

My tickets were lost/stolen, what shall I do?

Tickets are a one of a kind, irreplaceable item that can rarely be re-printed or re-accessed. These restrictions are in place to prevent fraudulent behaviour, such as multiple copies of the same ticket. In some limited cases we may be able to have lost or stolen tickets reprinted and reissued with new barcodes and/or resent via email. Call us on 844-765-8432 or use our online contact us form and we'll see if we can assist.

Can I cancel my order?

Tickets purchased through our nationwide exchange are not able to cancel orders or offer refunds. There is a standard all-sales-are-final policy across both the primary and secondary ticket market. The reason for this is because tickets are time sensitive items with strict limits on their value. Sellers may not be able to sell any returned tickets or may have to sell them for less money. The end result is that the ticket supplier ends up losing money as a result of the ticket return.

If you'd like more information, please contact our customer center on 844-765-8432 or use our online contact us form and we'll see if we can assist.

The event has been cancelled! What do I do?

If an event is cancelled, you are entitled to full compensation of your order total. We will contact you by email as soon as we have been alerted of a cancelled event. However, there may be occasions where events are cancelled with little notice. If you believe your event may be cancelled, please check with the artist, team, or venue's website prior to arriving to ensure that your event is taking place. Please note that you may be required to send back any unused tickets before compensation can be issued.

For full details of our compensation policy, please view the relevant section of our Terms & Conditions

If you'd like more information, please contact our customer center on 844-765-8432 or use our online contact us form and we'll see if we can assist.

The event is postponed! What do I do?

Your tickets will be valid for the new show date. Postponement does not entitle you to compensation for your ticket purchase.

If you'd like more information, please contact our customer center on 844-765-8432 or use our online contact us form and we'll see if we can assist.

Store Credit Compensation

What is Store Credit?

If your event has been cancelled and you have received an email from us with the details of a Store Credit, then you may use the 16 digit Credit Code to purchase tickets on one of our sites up to the Credit Amount listed in your email.

How do I use my Store Credit?

Select any event on the site you purchased from or another in our collection and proceed to the checkout page at which you should enter your Credit Code into the ‘APPLY A DISCOUNT CODE’ box on the right hand column of the page. This will apply the full credit to your purchase.

When does my Store Credit expire?

The Credit code is valid for use for a period of 18 months from the date of issue.

Can I buy tickets to events that will take place beyond the expiry date?

Yes. Provided that you have placed your order before the expiry date.

I’ve received the store credit email but can’t see the coupon mentioned?

All you need is the Store Credit 16 digit code that is listed in the body of the Store Credit email. There is no physical coupon attached.

Can I assign my Store Credit to someone else?

No. The Store Credit may only be used by the person to whom the email is addressed. But you can, as always, use the credit to purchase tickets for someone else to attend the event.

What happens if I don’t use the full amount of my credit?

The credit code can be used on multiple purchases until the balance remaining is zero. But may only be used in conjunction with the email address to which the Store Credit email was originally sent to.

Can I exchange the store credit for cash?

No. This is not a cash equivalent and has no cash value and may not be transferred to another email address.

I bought my tickets using a gift card. Will I still get a Store Credit?

Yes. Your credit will be added back to your original gift card and can be used again to buy new tickets.

Ticket Delivery

When will I receive my paper tickets?

Your email confirmation will include an estimated shipping date. This varies according to the event type, ticket type, and when tickets become available. Once your tickets have been dispatched, you'll receive an email with tracking information.

How are my tickets shipped?

Our sellers use UPS for ticket shipping, to insure security and peace of mind for you and them. Please note, you will need to provide a signature on delivery.

When will I receive my E-tickets?

You will receive an email once your tickets are ready with instructions on how to access them. Please note that this may not be the same day you place your order, particularly if tickets are not available yet.

For more help, use our handy ticket tracker. If your question is pressing, please call us up on 844-765-8432

Questions about the event

As you know Cincinnati Theater is an independent theatre guide and ticket-reseller. We don't operate the events or venues listed on site. If you wish to find out more about the event, discuss stage door possibilities, meet the cast, request a shout -out or stage a proposal, you'll need to get in touch with the venue directly. We're unable to forward these questions on for you.

Here you can find out how to leave a review of a performance, or who to contact for any venue based enquiries you have. Remember, we don't operate any of the venues or events listed on our page, so your best bet is to contact the venue directly.

  • Review a show
  • Feedback about the website
  • Correct an event listing

Feedback about the venue

As you know, Cincinnati Theater is an independent theatre guide and ticket reseller, we don't operate any of the events or venues listed onsite. So if you want to leave feedback about the venue, file a complaint against a rude usher, find your lost property or find out the history of the theatre, you'll have to contact the venue directly for support.

However, if you'd like to review the show for us, please feel free to do so here, you can find the link on the show page. We'd love to hear what you thought!

Feedback about www.cincinnati-theater.com

How can I contact you?

Fill out our Contact Us Form.

Review a show

What did you think? Perfectly pitched or a total washout? Your opinion can help others when deciding what to see. We'd love to hear it. Review the show on their showpage.

Feedback about event listing on Cincinnati Theater

We're always trying to improve our site, to make sure we bring you the most compelling and up to date information about a show. Let us know if you spotted any mistakes or have a fact we haven't included. Get in touch via our Contact Us Form.

Find out about the venue here, we can tell you about the type of seating we carry and how to access special needs and handicapped tickets. If you have any further enquiries and you can't find the answer below, please give us a call on 844-765-8432 and we'll be happy to help.

  • Lost Property
  • Access and special needs
  • Nearby parking and dining

Seating

What is Zone seating?

Zone seating is a recent introduction in the secondary ticket market that borrows entertainment trends from Europe. The seating itself involves venues being geographically divided into various chunks according to a visual model. The chunks concerned are often dubbed "Zones" and randomly drawn and marked with varying creativity. (Zones could be labelled as A, B, C or GOLD, SILVER, BRONZE or any such system of categorization.) Event-goers are then given options to purchase seats based solely on their Zone location. (Some sellers will choose to specify seating location in greater detail in their ticket notes.)

Will my seats be together?

All seats are guaranteed to be together unless explicitly stated otherwise in the seller notes on the ticket listing. Seats that aren't together must be advertised as being "piggybacked" or "split" above a certain purchase quantity.

Why aren't seat numbers listed on the tickets?

Ticket sellers don't advertise seat numbers publicly for various reasons. This may be to protect their privacy (if they are season ticket holders) and/or to prevent double-booking of tickets by multiple customers. Specified ticket listings (seat by seat) would result in numerous customers buying the same exact seats at the same time.

Access and special needs

If you have a disability, or require special access, please make sure you place the order over the phone with one of our customer support agents, as they will be able to offer full support and discuss seating options with you.

Lost and found

As you know, Cincinnati Theater is an independent theatre guide and ticket reseller, we don't operate any of the venues listed on site. If you misplaced an item during a performance, you'll have to contact the venue directly, as we are unable to pass on any enquiries.

Nearby parking and dining

Click on a venue page to discover the parking and restaurant options nearby.

Below you will find an overview of all the information you'll need before you make a purchase, from booking a ticket on the day, to new ticket types you may not be familiar with. As always, you can contact our customer center on 844-765-8432 for more information.

  • Group buying
  • Donations
  • International customers

Ticket availability

If you're looking for a certain show, try typing it into the search bar to find the showpage, from there you can click on "buy tickets" and see what inventory we have available. You can also look up a show on our Event Calendar. If you can't find the show you're looking for, or there are no tickets left on your chosen date, don't despair, just give one of our customer support advisers a call on 844-765-8432 and they'll be able to give you full support with making your booking.

The event is soon and I need a ticket, what can I do?

You'll only be able to access tickets on the same day if the tickets are set up for 'local pickup', 'will call,' or 'email.'

Local Pickup - means you will collect the tickets at a location local to the venue.

Will Call - means that you will collect the tickets at the box office of the venue roughly an hour before the event.

Email - means the tickets will be emailed to you at the seller's discretion. In rare cases, some ticket sellers will chose to send the tickets via courier, or ship the tickets if time permits.

Please note that availability of these delivery methods is at the absolute discretion of the seller. Some sellers will notate either one or all of the three methods clearly and explicitly on the ticket listing or present one or more specific options during checkout. Other sellers may default to "Near-Term Special Delivery". This means that they can likely provide tickets using one of the above three methods, but you will need to contact the seller yourself, to arrange delivery.

You might also notice some ticket listings that advertise "Last Minute Pickup" as a possible near-term delivery method during checkout. This delivery method is equivalent to local pick up and means that you'll pick up the tickets no sooner than 2 hours before the event, at an office within a few miles from the venue.

Either way, once you place a near-term order, it's always a good idea to get in contact with the ticket seller that you purchased from to confirm the delivery process.

For more information, you can contact our customer center on 844-765-8432 and one of our advisers will be happy to guide you through the process.

Donations

Cincinnati Theater is an independent theatre guide and ticket reseller, it is for this reason we're unable to process donation requests. Your best bet is to contact your chosen theatre or show to discover their ticket donation policies directly. Please note, we are unable to forward on any correspondence for you.

Group Buying

If you're looking to purchase 10 or more tickets, please contact our specialist groups team on 844-765-8432 who are on hand to help you get the best seats and prices for your visit.

International Customers

How do I access US event tickets if I'm an international customer?

There are three main ways to access event tickets for US-based events if you're an international customer:

1) Order tickets and input a US-based shipping address: You should use this option if the event is more near-term in nature and you could potentially have the tickets shipped to a friend's house in the US or even a hotel, prior to your arrival. If you chose this option, please make sure to contact your hotel/friend before buying the tickets, so they are aware to expect a package for you.

2) Order tickets marked as being available for will call, email, local pickup (etc): Tickets are only available using one of the above methods if that method is specifically advertised on the listing notes and/or during checkout.

3) Order tickets and input your home address for shipment: You should use this option if the event concerned is a while away and thus likely to ship before your travels. Please note that you can always contact your ticket supplier directly to provide an alternate (US-based) address (if needed)

Questions about tickets

Will my seats be together?

All seats are guaranteed to be together unless explicitly stated otherwise in the seller notes on the ticket listing. Seats that aren't together must be advertised as being "piggybacked" or "split" above a certain purchase quantity.

Why aren't seat numbers listed on the tickets?

Ticket sellers don't advertise seat numbers publicly for various reasons. This may be to protect their privacy (if they are season ticket holders) and/or to prevent double-booking of tickets by multiple customers. Specified ticket listings (seat by seat) would result in numerous customers buying the same exact seats at the same time.

Where do the sellers get their tickets?

The sellers listing through Cincinnati Theater access tickets for events in various ways. Some sellers purchase tickets through box offices (like other customers) whereas other sellers access tickets through third-party suppliers and other resellers. Many sellers even belong to special fan clubs and, as a result, have access to pre-sale tickets that the general public does not. Sellers may also have special deals with sports teams, band managers, or event promoters.

Why are similar tickets different prices?

The tickets listed on our nationwide exchange are all being listed by different sellers who have different perceptions about seating worth. This means that tickets in the same (or in a similar) section might well be valued differently by their sellers. For example, one seller may price tickets at $50 each and another may price similar tickets at $65 each. It's therefore wisest for customers to buy their tickets based on the stated location rather than price.

Is my transaction safe?

Cincinnati Theater is totally PCI compliant and is tested daily for computer security, we also have the latest fraud protection technology installed on our system to ensure you a secure buying experience and peace of mind after the fact.

Do I have to pay sales tax?

Taxes on tickets vary substantially from state to state and even between localities in various states - an ever-changing situation. This means that local and/or state taxes are not calculated on our checkout page during the purchase process. Ticketing taxes are based on the location of the ticket seller supplying an order and most prevalent in Texas, Chicago, California, Michigan and Canada.

Are ticket orders charged in US Dollars?

Almost all of our ticket orders placed with Cincinnati Theater will be charged in US Dollars. Please note that exchange charges may apply to ticket orders made from outside the US if applicable.

New Ticket types

E-Tickets are printed on paper, unlike hard tickets which are printed on cardstock. These paper tickets will have a barcode and will be valid for entry into an event.

Paperless tickets aren't like traditional paper tickets and they don't involve having a physical ticket in hand. Ticket purchases are instead associated with the credit card originally used for a ticket purchase. This credit card has to be swiped for entry into the venue. Customers access events using paperless tickets by being escorted into the event by a representative from the seller (the original purchaser of the ticket) or by being provided with the credit card used by the seller for the original ticket purchase. Either way, you must have the card; no card means no entry.

Flash tickets are a new innovation used for ticket distribution by event promoters. Event-goers with "flash" tickets access their tickets by swiping a credit card (the one used for the original ticket purchase) at a venue kiosk. This kiosk will then print out a ticket receipt that the event goer can present to venue personnel as a means to gain entry to the event. Customers should contact their seller directly with any additional questions about flash ticketing


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  • Phone customer support
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  • We are an independent show guide not a venue or show. We sell primary, discount and resale tickets which may be priced above or below face value.